The German version of our Terms & Conditions takes precedence over the English version. In case of doubt, the German version shall be taken as reference.
General Terms and Conditions of Business (GTCs) for the Hotel Accommodation Contract of Hotel-Restaurant
“Im Goldenen Grund”
Scope of Applicability
These General Terms and Conditions of Business apply to all Hotel Accommodation Contracts (Accommodation and Rental Agreement) as well as to all further services and deliveries rendered to the Guest by the Hotel, coupons included.
Concluding this Hotel Accommodation Contract means that the contracting parties are obliged to fulfil the contract regardless of the duration of the contract.
1. Reservations and options
The reservation agreement and the amendment concerning the services of the Hotel will only become binding for the Hotel after written confirmation by the Hotel and written reconfirmation by the Client.
The precise services are based on the reservation confirmation. The Guest, who registers additional guests, is liable for the full amount of the bill entailed as a result of the reservation. For reservations that are made on the day of arrival, the reservation will be binding from the moment of acceptance by the Hotel without written confirmation or written reconfirmation. The option dates are binding for both parties. Once the option period has expired, the Hotel can make use of all rooms if a written order confirmation, which has been countersigned, is not present.
2. Arrival at and departure from hotel rooms
Reserved rooms are available to the Guest from 2 pm on the agreed arrival date.
If no later arrival time has been agreed, the Hotel reserves the right to offer the booked hotel room to another guest after 8 pm. This does not apply if a later arrival time has been agreed.
On the departure date the rooms are to be cleared by 10 am at the latest. If the Guest desires a departure after 10 am, he/she is asked to request this on the eve of the departure date.
3. Cancellation of the reservation
All repudiations must be effected in written form.
After the repudiation, which is always possible, the traveller is generally obligated to pay the following compensation:
– Cancellation more than 31 days prior to arrival is possible free of charge
– Cancellation 30 to 16 days prior to arrival: 40% of the reserved services
– Cancellation 15 to 8 days prior to arrival: 50% of the reserved services
– Cancellation 7 to 1 days prior to arrival: 70% of the reserved services
– Cancellation on the day of arrival: 90% of the reserved services
– No-show: 100% of the reserved services
The Hotel is obliged to make all reasonable efforts in good faith to rent unused rooms otherwise in order to avoid losses.
4. Prices and terms of payment
The prices are as stated when the booking is confirmed. The prices are calculated in euros and include the statutory VAT. The Hotel is entitled to request an appropriate advance payment, especially for larger bookings. The bank of the Hotel must be credited with the amount of the agreed advance payments by the agreed date. Delayed or missed payments automatically release the Hotel from the obligation to provide the agreed service. Instead of an advance payment, the Hotel can also request a credit card guarantee. The Client is obliged to pay all the costs of the hotel stay on the date of departure. The accommodation costs can be paid via invoice by the Guest’s company following written confirmation of cost coverage. Invoices from the Hotel are payable within 10 calendar days from the invoice date without any deduction.
The Guests of the Hotel shall be fully liable to the Hotel for any damage caused due to negligence by them, their guests or any pets brought by them. It is the Guest’s responsibility to arrange appropriate insurance. The Hotel is liable for any loss or damage of items brought in from outside only in the event of intent or proven gross negligence by the staff, in accordance with the legal provision of the German Civil Code, to a maximum of ten times the sum of the room prices (max. 2550.00 EUR).
As far as the Hotel acts on behalf of third parties, the Hotel is only liable in the event of verifiable blame, liability in excess thereof is explicitly excluded.
In particular, liability caused by force majeure, strike, rebellion, war, acts of God, high water, pipeline rupture, fire etc. is excluded.
Though the Guest may be offered a parking space for their car (parking area or garage), this shall not form a contract for its safe keeping. The Hotel shall only assume liability in the event of intent or gross negligence for loss or damage to any vehicle parked or manoeuvred on the Hotel’s property, or to its contents. This also applies to those employed by the Hotel.
All items of lost property will only be sent on upon request from the Guest, and at the Guest’s own risk and expense. Otherwise the items will be disposed of after a retention period of three months. The Hotel is not liable for loss or damage caused by the postal service to the items sent or for non-timely delivery.